ADA Information

Customers with Disabilities

We at West Point Tours Inc Trailways encourage passengers with Disabilities to travel with us. We are here to meet the transportation needs of all passengers, including those with disabilities, with respect and dignity which you deserve. We provide assistance with boarding and departing the bus, special handling and transferring of luggage, and the storage and retrieval of mobility devices.

Help Us Serve You Better

We can better assist you if you call us 48 hours in advance. Our sales staff is available to work with you to make your travel experience as trouble free as possible. Please provide our sales staff with your specific assistance and/or travel needs. Our Driver can better assist if you tell us what type of mobility device you have. We can secure scooters and wheelchairs and rollators in the luggage bays of the coach properly knowing what type of equipment to provide the driver with should you not need a lift coach and want to transfer.

    Lift-Equipped Buses*

Should you require a coach with a lift please call at least 48 hours prior to departure. When you call, please be prepared to give us your contact information, if you wish, so that we may confirm your request. If you are unable to provide 48 hours advance notice, West Point Tours Inc Trailways will make every reasonable effort to accommodate you, including alternative boarding assistance. This is because on scheduled service West Point Tours Inc Trailways assigns wheelchair seating on a first come, first serve basis, even if you have called 48 hours in advance, we encourage you to arrive at least 20 minutes before departure time so that we can pre-board you should you wish.

*The passenger and mobility device must have a combined weight of no more that 600 pounds and be within 30 inches wide and 48 inches long.


    Storing and Handling your Mobility Aids

Your mobility aids may travel inside the bus in the overhead compartment or under your seat. If your aid will not fit safely in either of these locations, it will need to be stored in the baggage compartment under the bus at no additional cost. The maximum weight for a stowed mobility device should not exceed 200 pounds, and it must be no larger that 30 inches wide and 48 inches long. We encourage you to tell us if you mobility aid exceeds 200 pounds so that we can provide the driver a ramp to load the device. 

If you learn, upon disembarking from a West Point Tours Inc Trailways bus, that your mobility aid has been damaged or lost, please notify the driver immediately.


    Traveling with a Personal Care Attendant

If you are unable to attend to your own personal needs and/or require assistance that West Point Tours Inc Trailways employees are not required to provide, then we encourage you to consider traveling with a personal care attendant. On our schedules the driver will hold adjacent seats to make sure that you sit together.


    Rest Stops

When the bus stops at designated intermediate, rest, or meal stops on the route, you may request assistance off and on the bus or other assistance.


    Oxygen

Portable oxygen tanks are permissible on the bus for your needs with a maximum of 4 canisters per passengers as follows: 2 canisters aboard the bus for your use and 2 canisters stowed in the baggage compartment. Passengers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. The maximum dimensions of any single canister cannot exceed 4.5 inches in diameter and 21 inches high. All oxygen canisters not in use must have safety caps on the valves.


    Medicine

All medicine must be in your carry-on luggage.  Do not put it in your luggage under the bus.


    Service Animals

Service animals are welcome to travel with the passenger with a disability, as long as the animal does not occupy a seat or obstruct the aisle. Service animals must always be in the control of their owners or handlers, such as on a leash or in a carrier. West Point Tours Inc Trailways reserves the right to refuse travel to any animal which poses a direct threat to other customers or West Point Tours Inc Trailways driver or employees.


    Customer Complaints

West Point Tours Trailways is committed to protecting your rights. If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a complaint, please send a written statement to:
Lorri Miller, Customer Care
P. O. Box 125
Vails Gate, NY 12584
Please include a detailed description of the incident, including: the bus number, date, time and location, as well as the name(s) and/or description(s) of any West Point Tours Inc Trailways personnel you believe did not provide you appropriate assistance. You may also provide the written statement and accompanying information by email at This email address is being protected from spambots. You need JavaScript enabled to view it.